Effective: August 27, 2025
These Terms of Service (“Terms”) are a binding agreement between Govio Inc., a Delaware corporation (“Govio,” “we,” “us,” or “our”), and the entity or person agreeing to these Terms (“Customer,” “you,” or “your”). By accessing or using Govio’s website(s), applications, and services (collectively, the “Service”), you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity; in that case, “you” means the entity.
If you do not agree, do not use the Service.
Contact Information (Notices): Govio Inc. Email: legal@govio.ai.
Privacy Policy: Our Privacy Policy describes how we collect, use, and disclose information and is incorporated by reference.
1.1 What We Do. Govio helps businesses generate materials for pursuing government contracts and grants, and may provide additional tools to help businesses navigate, pursue, and manage public-sector opportunities.
1.2 Web App Only; No Legal Advice. The Service is provided as a web application (no mobile app or public API at this time). The Service is not legal, procurement, or compliance advice. You are responsible for reviewing all outputs and ensuring their accuracy and suitability for your intended purpose.
1.3 Business Use; Age. The Service is intended for business users in the United States. You represent that you have authority to bind the business you represent. The Service is not intended for consumer or household use. (Minors are not a target audience.)
1.4 U.S. Only. The Service is offered for use in the United States. You may not access or use the Service in any jurisdiction if doing so would be unlawful or would subject Govio to registration or other requirements.
2.1 Registration. You must provide accurate account information and keep it updated. Accounts may be created by or associated with an organization. Organization “admins” control members’ access and are responsible for all activity under the organization account.
2.2 Credentials. Keep credentials confidential. You are responsible for all use of the Service under your account, whether authorized or not.
2.3 Your Responsibilities. You will: (a) use the Service only in accordance with these Terms and applicable laws; (b) maintain and enforce appropriate internal policies; and (c) promptly notify Govio of any suspected unauthorized use or security incident.
3.1 Free Beta / Trials. Govio may offer a free beta and/or free trials of paid features. Beta and trial features are provided AS IS and may be changed, suspended, or terminated at any time without notice.
3.2 Subscriptions. When paid plans launch, we will offer monthly and annual subscriptions. Subscriptions auto-renew for successive periods unless you cancel before the end of the then-current term in your account settings.
3.3 Fees; Payment. If you select a paid plan, you will pay all fees for that plan. Payments may be processed by Stripe or another payment processor, and you authorize Govio (and its payment processor) to charge your payment method for recurring fees. Prices are exclusive of taxes; you are responsible for all applicable taxes (sales, use, etc.), excluding taxes based on Govio’s net income.
3.4 No Proration; No Refunds. Except where prohibited by law, fees are non-refundable, and we do not prorate for partial periods or downgrades. If you cancel, your subscription remains active until the end of the current term.
4.1 Acceptable Use. You will not, and will not permit others to: (a) misuse, attack, interfere with, or disrupt the Service; (b) reverse engineer, decompile, or attempt to derive source code (except to the extent such restriction is prohibited by law); (c) circumvent security or access controls; (d) use the Service for unlawful, infringing, or fraudulent purposes; (e) scrape or harvest data from the Service (except via documented export features); or (f) use the Service to create a competing product using proprietary aspects of the Service.
4.2 Sensitive Data Prohibited. Do not submit to the Service: payment card data (PCI), government-issued IDs or SSNs, protected health information (HIPAA/PHI), student records (FERPA), biometric identifiers, precise geolocation of individuals, export-controlled data (ITAR/EAR), federal CUI/FCI, classified information, or any other data requiring heightened contractual or regulatory safeguards (collectively, “Sensitive Data”). Govio disclaims any obligations that apply solely due to your submission of Sensitive Data in breach of this Section.
5.1 Definitions. “Customer Content” means data, documents, text, uploads, prompts, inputs, and other content you (or your users) submit to the Service. “Outputs” means content generated by the Service from Customer Content.
5.2 Ownership. As between the parties, you own your Customer Content and Outputs. Govio does not claim ownership of these materials.
5.3 License to Govio. You grant Govio a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Content and Outputs solely to provide and support the Service, to comply with law, and to prevent or respond to security incidents or abuse.
5.4 No Model Training on Your Inputs/Outputs. Govio does not use your prompts/inputs or Outputs to train our models, and we contractually require our AI vendors not to use your data for training when processed on your behalf.
5.5 Anonymized/Aggregated Use. You grant Govio the right to use anonymized and/or aggregated information derived from Customer Content and Outputs for analytics, product improvement, marketing, case studies, and product demos, provided such information does not identify you or your users.
5.6 Human-in-the-Loop. For certain important workflows (e.g., materials intended for external submission), Govio may offer human-in-the-loop review as part of the Service. Reviewers are bound by confidentiality obligations consistent with these Terms.
6.1 Third-Party Services. The Service may interoperate with or rely on third-party services. Your use of third-party services may be subject to their terms and privacy policies.
6.2 Vendors/Subprocessors. Govio may use reputable vendors to provide the Service, which may process Customer Content or metadata, including: OpenAI (AI inference), Vercel (hosting), Google Cloud Platform (GCP), Supabase (database), SmartLead (communications/outreach tooling), Stripe (payments), and Clay (prospecting/CRM tooling). We also use Google Analytics for usage analytics. We may update vendors from time to time; material changes will be reflected in our privacy disclosures.
7.1 Security. Govio implements reasonable and appropriate technical and organizational measures for the Service, including encryption in transit and at rest where applicable.
7.2 Confidentiality. Each party may access the other party’s Confidential Information. The receiving party will use it only to perform under these Terms and protect it with at least reasonable care. Confidential Information excludes information that is public through no fault of the receiving party, was lawfully known or independently developed, or was disclosed by a third party without restriction.
7.3 Incident Notification. Govio will notify you of a Security Incident (unauthorized access to Customer Content on Govio systems) within 10 days of confirming the incident, and will provide information reasonably available to us, consistent with law and security needs.
7.4 Retention & Deletion. Upon account closure or your written request, Govio will delete active Customer Content within 30 days, and will purge encrypted backups within 90 days thereafter, subject to legal holds and routine disaster-recovery constraints.
8.1 Govio IP. Govio and its licensors retain all right, title, and interest in and to the Service, including software, interfaces, algorithms, models, templates, and all related IP, except for Customer Content and Outputs.
8.2 Feedback. You grant Govio a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate into the Service any feedback, suggestions, or ideas you provide, with no obligation to you.
9.1 No Warranties. THE SERVICE, INCLUDING BETA/TRIAL FEATURES AND ALL OUTPUTS, IS PROVIDED “AS IS” AND “AS AVAILABLE.” GOVIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF OUTPUTS. You are solely responsible for reviewing and validating Outputs before relying on them.
9.2 High-Risk Use. The Service is not designed for safety-critical or high-risk activities (e.g., life support, emergency communications). You will not use the Service where failure could result in death, personal injury, or severe environmental or property damage.
10.1 By You. You will defend, indemnify, and hold harmless Govio from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your Customer Content; (b) your use of the Service in violation of these Terms or law; or (c) your breach of Section 4 (Acceptable Use; Sensitive Data).
10.2 Procedure. Govio will promptly notify you of a claim, give you reasonable cooperation (at your expense), and allow you sole control of the defense and settlement, provided any settlement releases Govio and does not impose obligations on Govio other than payment (which you will cover).
11.1 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL LIABILITY arising out of or relating to these Terms will not exceed, in the aggregate, the greater of: (a) the amounts paid or payable by you to Govio for the Service in the 12 months preceding the claim, or (b) $100. For the free beta, the cap is $100.
11.2 Exclusions from Cap. The cap above does not apply to: (a) breach of confidentiality; (b) indemnification obligations; (c) willful misconduct; or (d) violation or misuse of data in breach of these Terms or law.
11.3 No Special Damages. NEITHER PARTY WILL BE LIABLE for any incidental, consequential, special, exemplary, punitive, or indirect damages, or lost profits, revenues, or business opportunities, even if advised of the possibility. Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the fullest extent permitted.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.
12.1 Informal Resolution. Before filing a claim, the parties agree to try to resolve disputes informally. The complaining party must send a written notice explaining the claim and requested relief to the other party’s notice address. If the parties cannot resolve the dispute within 30 days, either may start arbitration as set forth below.
12.2 Binding Arbitration (JAMS). All disputes arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures (or Streamlined Rules, if applicable), before a single arbitrator. Venue/Seat: Delaware. Hearings may be conducted virtually by video conference. The arbitrator may award any relief available in court, consistent with these Terms, and the award may be entered in any court of competent jurisdiction.
12.3 Class-Action/Jury Waiver. Arbitration will be conducted only on an individual basis. CLASS ARBITRATIONS, CLASS ACTIONS, AND REPRESENTATIVE PROCEEDINGS ARE NOT PERMITTED. If a claim proceeds in court (e.g., if this arbitration agreement is found unenforceable), each party waives the right to a jury trial to the maximum extent permitted by law.
12.4 Carve-Outs. Either party may bring an individual action in small-claims court and may seek injunctive or equitable relief in court to protect its IP or Confidential Information.
12.5 Costs. The arbitrator may allocate fees and costs consistent with JAMS rules. Each party bears its own attorneys’ fees except as otherwise provided by law or the arbitrator’s award.
12.6 Opt-Out. No opt-out right is offered.
13.1 Term. These Terms remain in effect while you use the Service.
13.2 Suspension. Govio may suspend access immediately if we believe: (a) you violated these Terms; (b) your use poses a security or legal risk; or (c) non-payment.
13.3 Termination. Either party may terminate for material breach if not cured within 30 days after written notice. You may stop using the Service at any time. Upon termination, your access will cease; Govio will delete Customer Content per Section 7.4.
14.1 Service Changes. We may modify or discontinue features at any time. For changes that materially reduce core functionality you use, we will use reasonable efforts to provide advance notice.
14.2 Terms Updates. We may update these Terms from time to time. Posting the updated Terms constitutes notice. Material changes will be effective no sooner than 7 days after posting, unless required sooner by law or for security. Your continued use after the effective date constitutes acceptance.
15.1 Export & Sanctions. You represent that you (and your beneficial owners) are not located in, organized in, or ordinarily resident in any embargoed country and are not on any U.S. sanctions or denied-party list. You will not export, re-export, or transfer the Service in violation of U.S. export or sanctions laws.
15.2 U.S. Government Users. The Service and related documentation are “commercial items” as defined in FAR 2.101. If acquired by or on behalf of a U.S. Government agency, use, duplication, or disclosure is subject to the restrictions in FAR 12.212 and DFARS 227.7202, as applicable.
Govio may use your name and logo to identify you as a customer on our website and marketing materials, provided we comply with any reasonable trademark usage guidelines you provide. You may revoke this consent by written notice.
17.1 Governing Law; Venue. These Terms are governed by the laws of the State of Delaware, without regard to conflicts of laws rules, except that the arbitration agreement is governed by the Federal Arbitration Act. Subject to Section 12, the state and federal courts located in Delaware have exclusive jurisdiction for permitted litigation, and the parties consent to personal jurisdiction there.
17.2 Order of Precedence. If you have a separate written agreement with Govio signed by both parties, that agreement controls to the extent of any conflict with these Terms.
17.3 Assignment. You may not assign these Terms without Govio’s prior written consent, except to a successor in interest in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee assumes all obligations. Govio may assign these Terms without restriction.
17.4 Independent Contractors. The parties are independent contractors; these Terms do not create a partnership, franchise, joint venture, agency, or fiduciary relationship.
17.5 Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., acts of God, labor disputes, internet failures, governmental actions).
17.6 Severability; Waiver. If any provision is held unenforceable, it will be deemed modified to the minimum extent necessary to make it enforceable, without affecting the remainder. Failure to enforce a provision is not a waiver.
17.7 Entire Agreement. These Terms (and documents incorporated by reference) are the entire agreement between the parties regarding the Service, and supersede all prior or contemporaneous agreements on the subject.
17.8 Notices. Notices must be in writing and sent to the email above (or updated by notice). Notices to you may be sent to your account email and are deemed given when sent.
Questions about these Terms? Contact legal@govio.ai.